FAQ - FREQUENTLY ASKED QUESTIONS

Yes if you select the Country and then the City you require a Car you will then be advised of all the collection points available including Ferry and Airports.

Yes you can do this after your booking has been made by calling the Car rental desk direct. (Direct line number will be on your booking confirmation)

Certain Cars can be taken abroad and in some cases additional charges will occur however larger Cars 7 seats + and Luxury Cars are currently not allowed. Please refer to the What's included within the vehicle rates details for the particular car in which you are interested in hiring. Cross border travel will also be detailed here. Please check before making travel arrangements.

At present we have a very limited range of suppliers who will deliver the car. This will be displayed when selecting your pickup location.

Yes charges will occur per day.

You will need to pay the minimum of a deposit by a Credit Card (Debit Cards are sometimes allowed) when booking and then the balance when you collect the Car, (The type of Card i.e. credit/debit card accepted can be found when selecting the Car you require under Rental conditions/ Payment options.

A Card in the drivers name will need to be produced when collecting the hire vehicle for security purposes, please note without this the local supplier may not release the hire vehicle or further security checks may need to be carried out.

Driver must have one of the following credit cards when collecting vehicle
MasterCard, Visa
Credit card is required in drivers name.
Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.
Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

You will be sent an email very shortly after booking to confirm your booking status, sometimes a short delay in sending out the full confirmation/Booking Voucher occurs due to suppliers not on the same time zone etc. However, if for some reason you do not receive an email from us ( check your spam box etc.) please contact us by emailing [email protected] or calling 0845 508 9845

Duplicate booking vouchers can be found by entering your reservation number and email address on the 'Booking Manager'.

6 Points or more is a major endorsement and you will not be allowed to use a hire Car. However if you have less points but have previously been banned for Drink driving, or driving with no MOT or Insurance, you will not be allowed to Hire a Car.

25 is the standard age, we can offer hire Cars between 21 and 25 however extra charges will occur, (this can be found in Rental conditions under drivers age when selecting a quote).

Please ensure you bring both parts of your driving licence (if applicable), card and counterpart along with a Credit Card in the drivers name and your Booking Voucher.

Driver must have one of the following credit cards when collecting vehicle

MasterCard, Visa
Credit card is required in drivers name.
The booking can be paid for by either credit card or debit card. HOWEVER, Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.

Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Details can be found by clicking on the 'Rate Details' when you have selected a quote - these can vary between the different vehicles.

Yes you can cancel a booking, please use the 'Booking Manager' to cancel a booking.

When you have selected the Car you are interested in hiring please press book then at the top of the page you will see the collection point address. If this is not displayed online the full pickup address etc. will be shown on your Booking Confirmation/Voucher.

Email [email protected] and someone will respond to you with an answer within 24 hours or call us on 0845 508 9845.

We try to accommodate your requirement but please note the Cars are supplied from groups so if your selected car is not available on arrival you will be provided with a similar alternative from the same group. To view the cars that you may be offered as an alternative please click on the heading 'vehicle name or similar' when you have retrieved an online quote. A list of similar Cars that may be provided will then be displayed.

Please use the 'Booking Manager' to amend an existing booking or feel free to call us.

Please use the 'Booking Manager' to extend an existing booking or feel free to call us.

Please use the 'Booking Manager' to amend an existing booking.